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An internship at Dow Jones is not only about you – what you contribute individually, but also about how you function, interact and thrive on a team. Here at Dow Jones we value interns: your fresh perspectives, differing approaches, and “hey, let’s give this a try” attitude. We need your skills, innovative ideas and unique backgrounds to help us navigate the ever changing media/ news landscape.

If you apply to one of our internship programs, you’ll be joining a group of highly entrepreneurial, driven and yet collegial news junkies. We live and breathe news. We are up for the challenge of re-thinking the news business. And we do this in an open plan office with lots of coffee and lots of teamwork.

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Job Information

Dow Jones Summer 2020 Customer System Support Internship in PRINCETON, New Jersey

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Job Description:

Summer 2020 Customer System Support Internship

Dow Jones is seeking talented, creative, technical, highly self-motivated, and enthusiastic individuals to join our Identity and Access Support team.

The Position is a third level support position and we need a technical person for this role. Select candidate will be helping the IAS team with their projects and helping them to meet their tight deadline.

Primary Responsibilities/Accountabilities:

  • Intern would be helping the IA team with their projects.

  • Assist with planning and execution of the IA team Projects

  • Assist with documenting meeting minutes

  • Assist with basic troubleshooting issues.

  • Assist with Customer calls.

Knowledge/Experience Preferred:

  • Undergraduate or Graduate student pursuing studies in Computer Science, Technology, or a related major, with a minimum of 2 years of school completed.

  • Ability to organize and manage multiple priorities and work under time pressure deadline

  • Requires ability to adapt proactively and positively solve problems

  • Effective communication and interpersonal skills (both written and verbal)

  • Ability to work on a team.

  • Strong analytical skills and ability to interpret.

Preferred Tools/Skills:

  • knowledge about single sign on preferred but not required.

  • Knowledge of SAML preferred but not required.

  • Basic knowledge about CRM system preferred but not required.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: CUSTOMER EXPERIENCE

Job Category: About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 20422

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